Terms & Conditions

Terms and Conditions

By using this site you are agreeing to follow and abide by our terms and conditions. V.KAUS company Limited is the parent company name and variations of this referred to on our website include 'Kentary' 'V.KAUS' along with 'we', 'us' and 'our' to refer to ourselves.

Please note, we reserve the right to revise the Terms and Conditions at any time without notice to you.

1 Availability

All orders are subject to availability and acceptance by Kentary. If the items you have ordered are unavailable we will contact you by your chosen preferred method (phone or email). You will be able to choose a replacement for the order or receive a refund for the part of the order which was unavailable.

2 Prices

2.1 All prices are listed on the website. We reserve the right to revise the price of goods without notice at any time.

2.2 We have described all goods on the website as accurately as possible. As we deal in food, it is possible actual goods may vary slightly, in style and taste although we will endeavour to keep all items as uniform as possible.

2.3 All prices quoted don't inclusive of VAT

3 Order notice

3.1 When you place an Order with Kentary, Kentary will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.). 

3.2 You are required to provide the delivery address in order for the Platform to display the Vendors available in your delivery area.

3.3 To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “CONFIRM ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.

4 Payment

4.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax

4.2 Payment can be made by Paypal/Credit/Debit cards online, cash on delivery, bank transfer into the V.KAUS Co., Ltd bank account. Please contact us if you're unsure.

5 Delivery

5.1 We will deliver your order to the contact name and address you supply.

5.2 Delivery times are approximate only. Platters may be delivered earlier than requested depending on delivery schedules

6 Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy

8 Intellectual property

All of the content on the site including pictures, graphic design and text are subject to copyright and other intellectual property rights held by ‘V.KAUS Company Limited'. The entire content of the site is copyrighted under applicable copyright laws.

9 Wrong Order, Missing Items, Defective Goods 

Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support  immediately. In some cases, Kentary may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

10 Vouchers, Discounts and Promotions

10.1 From time to time, Kentary may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.

10.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. 

10.3 Unless otherwise stated, Vouchers can only be used on our Platforms. 

10.4 Vouchers cannot be exchanged for cash.

11 Representations and Warranties 

You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While Kentary makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.

12 Personal Data (Personal Information) Protection 

You agree and consent to Kentary and any of its affiliate companies collecting, using, processing and disclosing your Personal Data in accordance with these Terms and as further described in our Privacy Policy. Our Privacy Policy is available via the links on our Platforms, and shall form a part of these Terms.

13 Indemnity 

You agree to indemnify, defend, hold harmless Kentary, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms. 

14 Prevailing Language

In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.